We will make every effort to dispatch your order within 7 to 10 working days, subject to availability. Please note that for special orders this can take up to six weeks for delivery and this is stated in the product details, where relevant.
We send many of our items by freepost under the "Articles for the Blind" postal scheme so you will not be charged postage. This scheme offers no guarantees of delivery or insurance.
For some heavy and high value items, and following changes in legislation for the despatch of replacement lithium batteries, you will be charged a courier fee, which is shown on the product page. If you need us to make special delivery arrangements there may also be a charge.
Packages from RNIB will include a despatch note with details of your order. Check this against the actual contents and alert us within seven working days of receipt about any discrepancies. If you do not receive your goods, or a letter advising of a delay, within 15 working days of placing your order, then please contact us.
In your parcel you will also find a returns label if you require it. See our returns section for more information