FAQs

Password

If you have forgotten your password you can request a new one to be sent to you. Simply go to the Login/Register page and click on "Forgot your password?"

Registering

If you have registered on RNIB's website you will need a separate registration to purchase from our shop. Also, if you have bought online from RNIB before 1 April 2014, you will need to set up a new registration for our new shop.

If you are blind or partially sighted, or buying on behalf of someone, you should register before adding products to your basket to ensure relevant prices are shown exclusive of VAT.

Customers outside the UK

If you live outside the UK, please call +44 1733 375400 to order products from RNIB or email exports@rnib.org.uk

Card Security Code (CSC)

The CSC (or CVV2 number) on your credit/debit card is a security measure banks require for all transactions where the cardholder is not present. Since the security code is listed on your card and not stored anywhere else, the only way to know the correct number is to physically have possession of the card itself.

Most credit/debit cards display the three digit code on the back of the card, after the card number in the signature strip.

If you cannot find your CSC please contact your card provider.

CSC or CVV2 number location on the back of a card

Maestro and Solo Issue Number

When using a Switch card please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card.)

An issue number is only required for a Switch card. If your Switch card has no issue number, like some Royal Bank of Scotland cards, then leave this field blank.

Cookies

In order to get the most out of this site you must have JavaScript and Cookies enabled on your web browser. Please refer to your browser help for guidance on how to check this.

Accepted Cards

We accept most major credit/debit cards.

Solo, MasterCard, Maestro, Delta, Visa, Visa Electron

Saving Payment Details

If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order. You will be required to re-enter your three digit CSC number for each order payment as a security measure. You can also track your order status and order history.

Your password is unique to your email address and ensures that your account details remain secure. You can access your account information at any time to edit any of your account details.

Each time you return to this site, remember to sign in using your email address and password.

Payment

When you confirm your order with us, payment will be authorized and debited to your credit or debit card in GB Pounds.