Terms and Conditions

This section details the terms and conditions under which you are buying from us online. Please read them carefully. They will help you to get the best from us and to know what to do, if for any reason you are unhappy with any aspect of our service.

From the initial date you order online from us, we expect that you have read and accepted RNIB's terms and conditions and you are agreeing to purchase our products subject to these. Your order to us is an offer to purchase and when we receive the payment we accept your offer.

Your rights as a customer

We follow all the appropriate legislation and codes of practice which govern consumer sales in the UK. You can expect a fair, honest and professional service from us and we encourage you to provide feedback so that we can keep improving.

Statutory rights

None of our terms and conditions affect your statutory rights and if any part of these terms and conditions is not valid or cannot be enforced in whole, or in part, this will not affect any other part of these terms and conditions.

These terms and conditions are governed by the law of England and Wales and both parties submit to the exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. Both you and RNIB agree that these specified courts have exclusive jurisdiction over any such disputes which may arise.

Formation of Contract of Sale

No contract shall be deemed to have been made until the order has been received by RNIB and payment has been cleared by the credit/debit card authorisation process (with the exception of account customers which have prior approval).

Product descriptions

We are committed to providing information which is accessible and informative.

The products displayed are suitable for use as described in our downloadable instructions where available. We reserve the right to improve and update product designs, specifications, features and colours from those listed on our shop. All sizes and measurements are approximate but we do try to make sure they are as accurate as possible.

Instructions

Where product instructions are available these can be downloaded from each online product page. When you purchase online from us you will receive large print instructions with your order as standard where they are available. If you would like braille or audio CD instructions please select this option and we will despatch with your order or despatched in a separate parcel.

Liability

RNIB Any liability RNIB has to you will be limited to the price of the goods. RNIB will not be liable to you for any indirect, special or consequential loss or damage (whether for loss of profits or otherwise), costs, expenses which arise out of, or in connection with, us selling you any goods.

In accepting these terms and conditions you acknowledge that this constitutes the full agreement between RNIB and you, and that any other terms or warranties offered outside of this agreement do not form part of your statutory rights.

You also accept that you have not relied on any representations made outside of these terms when ordering with RNIB.

Nothing in these terms and conditions shall remove or limit RNIB's liability in respect of fraud or for death or personal injury caused by our negligence or breach of duty.

Assignment

RNIB can transfer, assign, novate and or subcontract all or some of our rights and responsibilities under these terms and conditions to any other organisation.