The BBC Proms is the world's biggest and longest-running classical music festival and one of the jewels in the crown for the BBC. It is one of the strongest brand names in the music world and attracts a glittering array of artists and orchestras from the UK and around the world in over 150 concerts, talks, workshops and family events around London every summer. Whether you're a first-time visitor or an experienced Prommer, watching at home or listening on radio or online, the BBC Proms Guide will help you to plan your summer of music and discover in depth what lies behind the Proms – from the composers to the performers to how the events are broadcast. The Proms Guide contains brand-new articles on featured composers and insights on performers, new music and accompanying events.
We will make every effort to deliver within 5 working days, however if you have not received your goods within 10 working days please contact our Helpline on 0303 123 9999 who will be able to help you. Please note that for special orders the delivery can take up to six weeks and this is stated in the product details, where relevant.
Most of our products and some publications in large print (16 point and above) can be sent by freepost under the 'Articles for the Blind' scheme.
However, the Articles for the Blind scheme offers no guarantees of delivery or insurance for valuable items. We do, therefore, have to make delivery charges for some high value products which need to be sent by a special delivery method. Where a product incurs a delivery charge this is highlighted in the product details and will be added to your order at checkout.
When we send your products, the package will include a 'dispatch note' with details of the contents. It is really important to check this against the actual contents of the package and alert us immediately (within 7 working days) of receiving the order about any discrepancies.
If you find this product is unsuitable for your needs, or is faulty, then follow our returns instructions to ensure we deal with your enquiry efficiently. Some products cannot be returned. More information can be found in product description where applicable.
Special order products are non-returnable unless faulty. We kindly ask our customers to ensure that any faulty products being returned are packaged securely for stable transit, or the warranty may be voided. Where possible, please use the original packaging. These include specially ordered items that are not part of our standard range. This also includes personalised items, including computer packages, as well as special order canes, walking sticks and more.