They are both contained in a yellow plastic wallet.
Rectangular cut-out on the signature guide is placed over the line you want to sign on. Place your pound note over the stepped note checker to identify the denomination.
Special warning: please note that there will be a new £5 note entering circulation on the 13th September 2016. This guide can identify it. While the old £5 note would line up with the shorter/smaller step with the £5 denomination, the new note, smaller in size, will reach just below this line.
- For downloadable instructions, please use this link Product Instructions (Word doc )
We will make every effort to deliver within 5 working days, however if you have not received your goods within 10 working days please contact our Helpline on 0303 123 9999 who will be able to help you. Please note that for special orders the delivery can take up to six weeks and this is stated in the product details, where relevant.
Most of our products and some publications in large print (16 point and above) can be sent by freepost under the 'Articles for the Blind' scheme.
However, the Articles for the Blind scheme offers no guarantees of delivery or insurance for valuable items. We do, therefore, have to make delivery charges for some high value products which need to be sent by a special delivery method. Where a product incurs a delivery charge this is highlighted in the product details and will be added to your order at checkout.
When we send your products, the package will include a 'dispatch note' with details of the contents. It is really important to check this against the actual contents of the package and alert us immediately (within 7 working days) of receiving the order about any discrepancies.
Christmas Delivery Dates 2016
To guarantee delivery from us in time for Christmas, all orders excluding 'Special Order' products must be placed by midnight on Sunday 18th December(subject to product being in stock).
Orders for 'Special Order' products and must be placed by midnight on Sunday 11th December (except where the product has an extended delivery time).
For further information or if you have any queries, please contact our Helpline team on 0303 123 9999.
If you find this product is unsuitable for your needs, or is faulty, then follow our returns instructions to ensure we deal with your enquiry efficiently. Some products cannot be returned. More information can be found in product description where applicable.
Special order products are non-returnable unless faulty. We kindly ask our customers to ensure that any faulty products being returned are packaged securely for stable transit, or the warranty may be voided. Where possible, please use the original packaging. These include specially ordered items that are not part of our standard range. This also includes personalised items, including computer packages, as well as special order canes, walking sticks and more.
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