RNIB takes the safety and wellbeing of its customers, staff and volunteers working with us very seriously and we are following guidance issued by the Government. 

Below is some information that may be useful to our customers. 

Delivery times

Please read our delivery information  for the latest details of how delivery times are affected.

Contact-free delivery

Our couriers, DPD and Royal Mail, are following Government guidelines on social distancing and are operating contact-free delivery processes.

RNIB Products for Life stores

Our physical Products for Life Stores remain temporarily closed for now, but our Online Shop and our special order supply partners are still operating and dispatching orders during this time while following the Government's guidance on social distancing.

Sight Advice FAQ

Sight Advice FAQ is a helpful website which answers frequently asked questions on living with sight loss, and has a section dedicated to coronavirus-related information. Sight Advice FAQ is run by RNIB in partnership with other major sight loss charities.

RNIB Helpline

For dedicated advice and support, you can also call RNIB’s Helpline on 0303 123 9999 or email [email protected]. The Helpline is open 8am to 8pm on weekdays and 9am to 1pm on Saturdays.

Stay up to date 

For the latest information about RNIB services and our response to the coronavirus situation, please visit rnib.org.uk/coronavirus.

Terms and conditions agreement

Please read our Terms and Conditions & Privacy Policy.*