Front angle view of the TrueCall Vi nuisance call blocker and talking caller ID system

The trueCall Vi is designed to help prevent nuisance calls. The nuisance calls management features ensure that the majority of known nuisance callers are blocked, leaving you undisturbed. Utilising talking menus rather than a screen, this product is helpful for those who have a sight impairment. It announces callers by name, rather than reading the number so you can quickly and easily identify who is calling you. It also has an optional call recording feature to allow you to playback important calls as you require. 

TrueCall Vi plugs in between your phone and your phone socket. It holds in its memory a list of people that you want to talk to (for example friends and family) - this is called your ‘Star list’. It also holds a list of people you don’t want to talk to (for example telemarketers) - this is called your ‘Zap list’. When a phone call arrives, TrueCall looks at the caller’s number and decides how to handle the call. In the standard setup, if the caller is on your Star list, your phone will ring as normal. If they are on your Zap list, TrueCall will answer the call for you and ask the caller not to call again. If the caller is unrecognised, they have to identify themselves before your phone will ring, and when you pick up the caller is announced, allowing you to choose whether you want to take the call or not.

TrueCall’s call handling rules can be changed to meet your own requirements, either through your phone using the Handset Menu, or through your Internet Control Panel. 

  • Nuisance call blocker and talking caller ID system
  • Utilises voice menus rather than a physical display
  • Message playback control via telephone keypad
  • Announces callers by name
  • Audible alerts telling you how many messages you have waiting
  • Optional call recording feature
  • Braille serial number on the base
  • 'Off Hook' alert that uses its speaker to play the message: 'One of your telephone handsets is off hook - please replace it'
  • Can be controlled over the internet via a 'screen reader friendly' interface
  • 12 month warranty

Special order 

We work with partners to deliver products on our behalf. If you’re buying a special order product, we will pass on your contact information to our partners to enable delivery. We may also quote extended delivery times, outside of our standard terms and conditions for these products.

Important - order cancellations and returns 

We are unable to cancel your order once it has been placed. Should you change your mind about this special order product, you will need to accept the delivery and then contact RNIB Helpline to arrange its return; guidance on how to do this can be found in our Returns Policy

These products are returnable within 14 days of receipt in an “as new” condition in original, undamaged packaging.

We kindly ask our customers to ensure that any faulty products being returned are packaged securely for stable transit, or the warranty may be voided. Where possible, please use the original packaging. 

This item is eligible for VAT exemption.

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