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GuideConnect TV package - RNIB exclusive offer

Product code: HT383
£600.00 (inc VAT) £500.00 (ex VAT)

The ex VAT price will apply to blind or partially sighted people, or someone buying on their behalf.

Our exclusive offer for this package saves you £240 and runs until 30 September 2020 (usual price £740 ex VAT). During this time, if you meet the set criteria, you can apply for this product through our Technology Grant Scheme.

Please note you will require the internet to benefit from all the features of this package. Please do contact our Technology for Life Team on 0303 123 9999 if you'd like to discuss internet requirements before purchasing.

Is sight loss stealing your independence? Technology can give you back some of that independence. But what if you’re a total beginner or just not confident? Designed for people with sight loss, GuideConnect is different:

  • Simple step-by-step menus walk and talk you through every task.

  • Text and icons as BIG as your eyes need.

  • Friendly voices patiently guide you at a pace that suits you.

  • And if your sight is deteriorating, GuideConnect can adapt as your needs change. Special order and money back guarantee This product has a 30-day money back guarantee. The product must be in its original condition and returned in its original, undamaged packaging.


Perfect if you are partially sighted and want large screen access from the comfort of your armchair.
The simplest way to stay independent, connected and entertained, choose GuideConnect for your TV and you’ll soon be …
  • Sending and receiving emails.
  • Managing your own calendar.
  • Writing letters and listening to your post read aloud – you can even write with voice input – no need to type.
  • Online – researching, pursuing new hobbies and reconnecting with old friends.
  • Listening to RNIB Reading services including today’s newspapers, delivered daily to GuideConnect.
  • Entertained with Netflix, Amazon Prime and the main TV streaming services including BBC iPlayer.
  • Video chatting – enjoy a video conversation on TV with your friends and family.

Getting started

Dolphin’s trainer James Goldsworthy who has trained hundreds of GuideConnect customers will contact customers after purchase to arrange two sessions of one-hour telephone training. James who has a vision impairment uses his experience as a trainer of more than 10 years to take even the most apprehensive GuideConnect users from beginner to using GuideConnect every day. James also offers additional hours training directly with the customers if they want to take on their skills to expert level.

Lots of simple one minute videos to help you learn about new features – to view as often as you like. 

And if you should run into trouble

Dolphin’s team of dedicated product support engineers are available to help with any aspect of GuideConnect.

In fact we’re so confident you’ll succeed with GuideConnect, we guarantee it! If you don’t love GuideConnect, return it in 30 days and we’ll give you your money back.

The GuideConnect TV package includes everything you need

  • GuideConnect TV Box.
  • GuideConnect Annual Support (Updates, upgrades and product support for one year).
  • Wireless large print keyboard.
  • Wireless mouse.
  • Dolphin Remote.
  • Two-hour telephone training.
  • One-year warranty
  • Free delivery (excluding Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Islands).
  • UK product support (by telephone, remote connection and email).
After the first year, the annual service maintenance agreement, for sotware updates and support, is £100 per year.

RNIB Newsagent - free for three months

If you want to keep up with the day’s headlines or simply want to enjoy your free time relaxing with your favourite magazine in an accessible format, look no further than RNIB Newsagent. We deliver more than 200 popular and best-selling publications, in a format to suit you. Many of these are popular high street titles, where we select the best features and articles for you to enjoy.

With your GuideConnect TV package purchase, you could receive three months free access to the RNIB Newsagent service, which can be accessed via GuideConnect - this offer is only open to new RNIB Newsagent customers. The RNIB Newsagent team will set up your account and contact you directly with your log in details.

RNIB Technology Grant Scheme

The GuideConnect TV Package is available to apply for through the RNIB Technology Grant Scheme. Other items include video magnifiers, RNIB PenFriend 3, kitchen equipment, clocks and watches, phones and DAISY players. For further information visit or call 0303 123 9999.

Standard delivery times

For items we keep in stock at our warehouse, we make every effort to deliver your order within five working days. However if you've not received your goods within seven working days please contact our Helpline on 0303 123 9999 who will be able to help you.

Covid-19 measures: our warehouse and special order suppliers are still operating and dispatching orders at this time. However, please be aware that Royal Mail and couriers are under increased pressure and their delivery timescales may be extended. Your order may take a few extra days to reach you.

Special orders

We work with partners to deliver products on our behalf. We will pass on your contact information to be able to deliver the product effectively. Whilst delivery is usually within seven days, it may take up to six weeks.  

Articles for the Blind scheme

Most of our products and some publications in large print (16 point and above) can be sent by freepost under Royal Mail's "Articles for the Blind" scheme.

However, the Articles for the Blind scheme offers no guarantees of delivery or insurance for valuable items. Therefore we have to use alternative delivery methods, such as courier and Royal Mail services, for higher value orders.

Delivery charges

Where a product incurs a delivery charge this is highlighted in the product details and will be added to your order at checkout.

Dispatch note

When we send your products, the package will include a "dispatch note" with details of the contents. It is really important to check this against the actual contents of the package and alert us immediately (within seven working days of receiving the order) about any discrepancies.


If you find this product is unsuitable for your needs, or is faulty, then follow our returns instructions to ensure we deal with your enquiry efficiently.  Some products cannot be returned.  More information can be found in product description where applicable. 

Special order products are non-returnable unless faulty. We kindly ask our customers to ensure that any faulty products being returned are packaged securely for stable transit, or the warranty may be voided. Where possible, please use the original packaging. These include specially ordered items that are not part of our standard range. This also includes personalised items, including computer packages, as well as special order canes, walking sticks and more.

Additional Information

Additional Information

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