D/S GuideConnect TV package - RNIB exclusive

Before ordering, please contact our Technology for Life Team on 0303 123 9999 to discuss your requirements and ensure this product is suitable for your needs. 

Is sight loss stealing your independence? Technology can give you back some of that independence. But what if you’re a total beginner or just not confident? Designed for people with sight loss, GuideConnect is different:

• Simple step-by-step menus walk and talk you through every task.
• Text and icons as BIG as your eyes need.
• Friendly voices patiently guide you at a pace that suits you.
• And if your sight is deteriorating, GuideConnect can adapt as your needs change.
• Special order and money back guarantee. This product has a 30-day money back guarantee. The product must be in its original condition and returned in its original undamaged packaging.
• Perfect if you are partially sighted and want large screen access from the comfort of your armchair.

The simplest way to stay independent, connected and entertained, choose GuideConnect for your TV and you’ll soon be…

• Sending and receiving emails.
• Managing your own calendar.
• Writing letters and listening to your post read aloud – you can even write with voice input – no need to type.
• Online – researching, pursuing new hobbies and reconnecting with old friends.
• Listening to RNIB Reading services including today’s newspapers, delivered daily to GuideConnect.
• Entertained with Netflix, Amazon Prime and the main TV streaming services including BBC iPlayer.
• Video chatting – enjoy a video conversation on TV with your friends and family.

Important 

• You will require the internet to benefit from all the features of this package.
• This product is not fully voice-activated. You can dictate emails, documents, enter address book details and text into search boxes on the internet for example, but cannot use voice to navigate the menus.

Getting started

Dolphin’s trainer James Goldsworthy, who has trained hundreds of GuideConnect customers, will contact customers after purchase to arrange two sessions of one-hour telephone training. James, who has a vision impairment, uses his experience as a trainer of more than 10 years to take even the most apprehensive GuideConnect users from beginner to using GuideConnect every day. James also offers additional hours, training directly with the customers if they want to take their skills on to expert level.

There are lots of simple one-minute videos to help you learn about GuideConnect features – to view as often as you like.   

And if you should run into trouble…

Dolphin’s team of dedicated product support engineers are available to help with any aspect of GuideConnect.

In fact, we’re so confident you’ll succeed with GuideConnect, we guarantee it! If you don’t love GuideConnect, return it in 30 days and we’ll give you your money back.

The GuideConnect TV package includes everything you need

• GuideConnect On Your TV Box.
• GuideConnect Premium Plan  (Updates, upgrades, and product support for one year).
• Wireless large print keyboard.
• Wireless mouse.
• Dolphin Remote.
• USB HD webcam.
• Two-hour telephone training.
• One-year warranty
• Free delivery (excluding Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Islands).
• UK product support (by telephone, remote connection and email).
• After the first year, the Premium Plan is £75 per year.

RNIB Newsagent – free for three months

If you want to keep up with the day’s headlines or simply want to enjoy your free time relaxing with your favourite magazine in an accessible format look no further than RNIB Newsagent. We deliver more than 200 popular and best-selling publications in a format to suit you. Many of these are popular high street titles where we select the best features and articles for you to enjoy.

With your GuideConnect TV package purchase, you could receive three months' free access to the RNIB Newsagent service, which can be accessed via GuideConnect – this offer is only open to new RNIB Newsagent customers. The RNIB Newsagent team will set up your account and contact you directly with your log in details.

RNIB Technology Grant Scheme

The GuideConnect TV Package is available to apply for through the RNIB Technology Grant Scheme. Other items include video magnifiers, RNIB PenFriend 3, kitchen equipment, clocks and watches, phones and DAISY players. For further information visit rnib.org.uk/grants or call 0303 123 9999.

Important – order cancellations and returns

We are unable to cancel your order once it has been placed. Should you change your mind about this special order product, you will need to accept the delivery and then contact RNIB Helpline to arrange its return; guidance on how to do this can be found in our Returns Policy.

This item is eligible for VAT exemption.