Standard delivery times
The warehouse and our special order suppliers are still operating and dispatching orders at this time but they are following Covid-19 measures and working with reduced staffing to keep teams safe.
For items we keep in stock at the warehouse, we are making every effort to dispatch your order within five working days.
Orders with a value of £59.99 ex VAT or higher are sent by DPD courier. All other orders are sent by Royal Mail’s Articles for the Blind scheme.
Please be aware that Royal Mail and couriers are under increased pressure and their delivery timescales may be extended. Service delivery updates are available on the Royal Mail website. Your order may take a few extra days to reach you.
You will receive an email when your order is dispatched. If you have not received your order within 10 days, please contact our Helpline on 0303 123 9999 or email [email protected].
We work with partners to deliver products on our behalf. We will pass on your contact information to be able to deliver the product effectively. Whilst delivery is usually within seven days, it may take up to six weeks.
Articles for the Blind scheme
Most of our products and some publications in large print (16 point and above) can be sent by freepost under Royal Mail's "Articles for the Blind" scheme.
However, the Articles for the Blind scheme offers no guarantees of delivery or insurance for valuable items. Therefore we have to use alternative delivery methods, such as courier and Royal Mail services, for higher value orders.
Where a product incurs a delivery charge this is highlighted in the product details and will be added to your order at checkout.
When we send your products, the package will include a dispatch note with details of the contents. It is really important to check this against the actual contents of the package and alert us immediately (within seven working days of receiving the order) about any discrepancies.