Standard delivery times
Orders with a value of £59.99 ex VAT or higher are sent by DPD courier. All other orders are sent by Royal Mail’s Articles for the Blind scheme.
Please be aware that Royal Mail and couriers are under increased pressure and their delivery timescales may be extended. Service delivery updates are available on the Royal Mail website. Your order may take a few extra days to reach you.
You will receive an email when your order is dispatched. If you have not received your order (below £59.99) within 14 working days or (over £59.99) within five working days, please contact our Helpline on 0303 123 9999 or email [email protected].
Special orders
We work with partners to deliver products on our behalf. We will pass on your contact information to be able to deliver the product effectively. Whilst delivery is usually within seven days, it may take up to six weeks.
Articles for the Blind scheme
Most of our products and some publications in large print (16 point and above) can be sent by freepost under Royal Mail's "Articles for the Blind" scheme.
However, the Articles for the Blind scheme offers no guarantees of delivery or insurance for valuable items. Therefore we have to use alternative delivery methods, such as courier and Royal Mail services, for higher value orders.
Delivery charges
Where a product incurs a delivery charge this is highlighted in the product details and will be added to your order at checkout.
Dispatch note
When we send your products, the package will include a dispatch note with details of the contents. It is really important to check this against the actual contents of the package and alert us immediately (within seven working days of receiving the order) about any discrepancies.