Delivery information

Standard delivery times - Covid-19 (updated 24 November 2020)

We’re currently experiencing high order volumes and the warehouse that handles our postage and packing has been impacted by coronavirus, with several staff self-isolating for 14 days.

Your order may take up to 14 days to be delivered. We are very sorry for the delay.

You will receive an email when your order is dispatched. If you have not received your order within 14 days please contact our Helpline on 0303 123 9999 or email [email protected].

Covid-19 measures

The warehouse and our special order suppliers are still operating and dispatching orders at this time but they are working with reduced staffing to keep teams safe.

For items we keep in stock at the warehouse, we are making every effort to deliver your order within five working days, although some items may take up to two weeks. Please be aware that Royal Mail and couriers are under increased pressure and their delivery timescales may be extended. Your order may take a few extra days to reach you.

Special orders

We work with partners to deliver products on our behalf. We will pass on your contact information to be able to deliver the product effectively. Whilst delivery is usually within seven days, it may take up to six weeks.  

Articles for the Blind scheme

Most of our products and some publications in large print (16 point and above) can be sent by freepost under Royal Mail's "Articles for the Blind" scheme.

However, the Articles for the Blind scheme offers no guarantees of delivery or insurance for valuable items. Therefore we have to use alternative delivery methods, such as courier and Royal Mail services, for higher value orders.

Delivery charges

Where a product incurs a delivery charge this is highlighted in the product details and will be added to your order at checkout.

Dispatch note

When we send your products, the package will include a dispatch note with details of the contents. It is really important to check this against the actual contents of the package and alert us immediately (within seven working days of receiving the order) about any discrepancies.

Terms and conditions agreement

Please read our Terms and Conditions & Privacy Policy.*