RNIB Products and Advice Centres
Our Products and Advice Centre consultations are a great way of finding out about the products we offer, and give you the chance to try and view before you buy.
About Products and Advice Centres
For Belfast and Edinburgh centres we recommend planning your visit and booking your appointment in advance (no appointment needed for our London centre).
We can schedule time to help with your queries, and you can let us know ahead of time the key things you'd like to come in and talk to us about.
You can use the online booking system links below or contact our Helpline on 0303 123 9999 who will be happy to help book this on your behalf. Please note, for some products, we will need up to two weeks' notice to arrange in-centre demonstration, and where we cannot demonstrate a product, we may direct you to a demonstration by one of our third-party suppliers.
Belfast and Edinburgh: Our online booking system is available for you to book a 30-minute session with one of our team. We're able to offer you a face-to-face session in a Centre and if you don't live nearby or can't make it into the Centres, we can run a video session if you have access to Microsoft Teams, or speak on the phone.
No appointment is needed at our London centre which is a 10-minute walk from King’s Cross and St Pancras International train stations, and a 20-minute walk from Euston station.
The London Product and Advice Centre is open Monday to Friday, 9:30am – 4pm.
Whether you’re looking for support, advice, or just want to explore how the right equipment can help you live independently with sight loss, we’re here for you.
You can:
- Try out a small range of helpful products.
- Get advice on leisure activities like reading.
- Talk to us about any challenges you’re facing – we’re happy to talk things through and support you.
We are a small team of staff and volunteers so there can sometimes be a short wait, so please allow plenty of time. We have a comfy space where you can have a free coffee while you wait.
Please note, we are unable to offer technology training and ask you to call the helpline who can refer you to our Digital Skills team for support.
Our Locations
London
A centre offering information, advice with a small range of products to demonstrate, some items we have are in the links below. We do not have a large selection but an overview from different groups and we can place an order for you if it’s not an item we hold in stock.
We are happy for you to contact us before your visit to ensure we have what you need.
- Homeware
- Clocks and watches
- Canes, walking sticks and eyewear
- Toys, games and puzzles
- Frames and styles
- Phones
- Electronic magnifiers
- USB and DAISY players
Services offered
- Product demonstrations
- Information and advice
Please note we are unable to offer technology training and ask you to call the helpline, who can refer you to our Digital Skills team for support.
Edinburgh
We have paused appointments due to reasons beyond our control, but will update our customers as soon as possible. We are also unable to see walk-in customers at this time. We apologise for any inconvenience.
