Special order 

We work with partners to deliver products on our behalf. If you’re buying a special order product, we will pass on your contact information to our partners to enable delivery. We may also quote extended delivery times, outside of our standard terms and conditions for these products.

Important - order cancellations and returns

We are unable to cancel your order once it has been placed. Should you change your mind about this special order product, you will need to accept the delivery and then contact RNIB Helpline to arrange its return; guidance on how to do this can be found in our Returns Policy.

These products are returnable within 14 days of receipt in an “as new” condition in original, undamaged packaging.

We kindly ask our customers to ensure that any faulty products being returned are packaged securely for stable transit, or the warranty may be voided. Where possible, please use the original packaging. 

This item is eligible for VAT exemption.

Please see our standard returns policy.